Courier Returns:Incorrect Address – If the address provided by you for delivery is found to be incorrect by the courier personnel, and if an address correction is requested, you will be charged Rs. 65 + GST for correcting the address after the shipment has started travelling.

Delivery not claimed – If the product is not delivered due to the reason of non-availability of the recipient at the address provided to us for delivery and it eventually goes unclaimed upon subsequent attempts and is returned back to us, you will be liable for the cost of a re-delivery to yourself or your end customer. You will also be charged a reverse shipping fee which is equal to the forward shipping fee in such cases. In the case of Cash on Delivery (COD) orders, the amount of Rs. 50 charged will be refunded back.

Customer Returns:

Product Quality issues:In the case of issues related to misprinting or damaged or defective items sent to the customer, it must be communicated to Printrove within 10 days upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 10 days after the estimated delivery date.